Delete your account

You can request the deletion of your Maat Impact account and the personal data linked to it at any time. The request is processed with a 30-day grace period during which you can cancel it; after that, your personal data is irreversibly anonymised.

Maat Impact accounts are created by the organisation you belong to (your employer or entity). Deleting your account does not affect your relationship with your organisation, but it removes your access to the app and anonymises your participation.

1. Open the Maat Impact app and sign in to your account.
2. Go to Settings and, under "Privacy and my data", find "Delete my account".
3. Tap "Request account deletion" and confirm. You will see the scheduled deletion date.
4. You get a confirmation on the same screen; for 30 days you can cancel the request from there.

If you change your mind, go back to "Privacy and my data" and tap "Cancel request" before the date shown. After that date the deletion is irreversible.

Write to our data protection officer from the email address linked to your account, stating that you request the deletion of your Maat Impact account. If you cannot write from that address, say so in the message so we can verify your identity.

Email: dpo@maatimpact.com

A request by email follows exactly the same process and deadlines as a request from the app.

1. Day 0: request recorded

   The request is logged and the app shows the scheduled deletion date. You can keep using the account in the meantime.

2. Days 1 to 30: grace period

   You can cancel the request from the app. If you requested by email, we confirm receipt within one month at most.

3. Day 30: anonymisation

   Your personal data is automatically and irreversibly anonymised and the account ceases to exist as such.

• Identification and contact data: name, surname, email, phone, profile photo.
• Personal content: chat messages, photos and files you uploaded, certificates and documents.
• Preferences and individual activity: settings, notifications, achievements and gamification points.
• Credentials and sessions: password, linked accounts (Google, Microsoft) and registered devices.

• Anonymised security audit logs for the legal retention period (5 years).
• Aggregated participation statistics of your organisation (hours, initiatives), without any data that could identify you.
• Information your organisation is required to keep under legal or employment obligations, under its own responsibility.
• Backups, which are purged according to the automatic retention periods described in the Privacy Policy.

No retained data allows you to be re-identified or the account to be reactivated.

On the same "Privacy and my data" screen of the app you can export a copy of your personal data in JSON format (right to data portability). Do it before the grace period ends: afterwards it will not be possible.

If you have any questions about the process or the status of your request, write to us.

Email: dpo@maatimpact.com

The details on legal bases, deadlines and rights are in our Privacy Policy.